Policies

Refund Policy for Ventura Dive & Sport

Special Orders, Gift Cards, Classes, Rentals, Clearance & Used Items

All sales on special orders, gift cards, diving classes, rental fees, sale/clearance/used items, and diving activities (including boat trips) are final. No refunds, returns, or exchanges will be accepted.

Shipping & Availability on Special Orders

The buyer acknowledges that shipping delays or manufacturer availability issues may occur. Ventura Dive & Sport is not responsible for delays or issues caused by third-party shipping carriers or manufacturers. All special-order sales are final once the customer has paid.

Returnable Items

For eligible returns, items must be:

Unused, unworn, unwashed, and undamaged
In original packaging
With all tags, hangers, boxes, and/or dust bags included

Items returned outside of these conditions will not be accepted.

Restocking Fee & Return Window

Accepted returns incur a 10% restocking fee.
Returns must be made within 30 days of purchase.

Refund Policy for Raptor Dive Charters

No refunds. Please make sure you can attend before booking.

Cancellation credits:

More than 14 days prior to the booked trip: 100% re-booking credit
8–14 days prior to the booked trip: 50% re-booking credit
7 days or less prior to the booked trip: No re-booking credit

Privacy Policy for Ventura Dive & Sport and Raptor Dive Charters

Thank you for visiting VenturaDive.com. This privacy policy explains how we use personal information collected on this site. Please read this policy before using the site or submitting any personal information. By using VenturaDive.com, you accept the practices described here. We may update this policy from time to time; changes will be posted and will apply going forward.

Note: The privacy practices described in this policy apply only to VenturaDive.com. If you follow links to other websites, please review the privacy policies posted on those sites.

Collection of Information

We collect personally identifiable information (such as names, postal addresses, and email addresses) when voluntarily submitted by visitors. The information you provide is used to fulfill your specific request, unless you give permission to use it in another way (for example, to add you to a mailing list).

Protecting Children

We do not knowingly solicit data from children, and we do not knowingly market to children. We recognize that protecting children’s identities and privacy online is important. All content maintained at VenturaDive.com is suitable for all viewers.

Cookie / Tracking Technology

VenturaDive.com may use cookie and tracking technology depending on the features offered. This technology helps gather information such as browser type and operating system, track the number of visitors, and understand how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies; however, if you previously provided personally identifiable information, cookies may be tied to that information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation when:

Permitted or required by law
Protecting against or preventing actual or potential fraud or unauthorized transactions
Investigating fraud that has already taken place

The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.